FAQ
Frequently Asked Questions
Buying, returns, shipping, and the professional tier.
Buying and Fit
Choosing your extensions
What length should I choose?
Decide where you want the hair to fall, then use the length guide to map that to an inch length.
Will they look fake?
Our wefts are human hair. Photographed on real people, they blend with your own hair rather than reading obviously fake.
How do I match my color?
Match or blend with your natural tone. Our photos show true color, and the length guide walks through matching.
Returns and Shipping
Orders and delivery
Can I return them?
Returns are accepted only if the product is unopened and uncut. Because extensions are a personal product, opened or cut hair cannot be returned.
Where do you ship?
We ship across the United States.
How long do they last?
With care, expect 6 to 12 months of use before replacement.
For Stylists
The professional tier
How do I get pro pricing?
Apply with your cosmetology license. Once verified, pro pricing applies automatically at checkout when you are logged in.
Is the discount a public code?
No. It is account-based and verified for licensed professionals, not a code anyone can share.
Still Need Help
Reach out
Email us at elliejorymer@icloud.com or find us on Instagram at @lushehairco. We are glad to help you choose.